Refund & Return Policy

Last updated: April 26, 2026

At TudoCart, we specialize in personalized photo framing products that are made specifically based on your inputs. Due to the customized nature of our products, this policy outlines strict conditions for returns, refunds, and cancellations.

1. No Return / No Exchange Policy

  • All products are custom-made and personalized.
  • Therefore, returns and exchanges are not accepted once an order is delivered.

This includes (but is not limited to):

  • Change of mind
  • Incorrect photo uploaded by the customer
  • Errors in text, design, or customization details provided by the customer
  • Minor variations in color, finish, or layout

These variations are normal in custom production and do not qualify as defects.

2. Order Cancellation Policy

  • Orders can only be cancelled within 24 hours of placing the order.
  • After this period, the production process begins, and cancellation is not possible.

3. Damaged / Defective / Incorrect Product

We will offer a replacement or refund (at our discretion) only if:

  • The product is physically damaged, defective, or incorrect
  • The issue is reported within 48 hours of delivery

Mandatory Proof Requirement:

  • A clear, continuous unboxing video showing:
    • The sealed package
    • Opening process
    • The issue clearly visible
  • Supporting photos may also be required

Claims without proper video proof may be rejected.

4. Quality & Output Disclaimer

  • Final product quality depends on the image provided by the customer.
  • Low-resolution, blurry, or poorly lit images may result in reduced print quality.

We are not responsible for:

  • Poor image quality due to customer uploads
  • Color differences between screen and print
  • Minor alignment or finishing variations

5. Order Issues Due to Customer Error

We do NOT provide refunds/replacements for:

  • Incorrect images uploaded
  • Spelling mistakes or wrong customization details
  • Wrong product selection

Customers are solely responsible for reviewing their order before placing it.

6. Shipping-Related Issues

  • Delivery is handled by third-party logistics partners.
  • In case of:
    • Lost shipments
    • Major transit damage

We will coordinate with the logistics partner and decide on resolution based on their investigation.

Refunds or replacements in such cases are not guaranteed and are subject to verification.

7. Refund Processing

If a refund is approved:

  • It will be processed within 5–7 business days
  • The amount will be credited via the original payment method

8. Right to Refuse Claims

TudoCart reserves the right to:

  • Reject any claim that does not meet the above conditions
  • Deny requests suspected of misuse or fraud
  • Request additional proof before processing any claim

9. How to Report an Issue

To report a problem, contact us with:

  • Order ID
  • Unboxing video (mandatory)
  • Photos (if applicable)
  • Description of the issue

Email: support@tudocart.com

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